Water Rates, Policies & New Connections

• The Chatham-Kent Public Utilities Commission oversees the water and wastewater rates for Chatham-Kent.  For a details of the most recently approved rates, please visit https://www.chatham-kent.ca/services/water/Pages/Water-and-Wastewater-Rates.aspx
• Additional approved charges are listed on the website above for occupancy change fees, water service tampering charges, damaged/frozen water meter, reconnection charges, etc.

Deposit:

• Accounts set up in any name other than the property owner’s name require a security deposit of $125.
• Deposit can be waived with active pre-authorized payment enrollment.
• Accounts set up for properties in St. Clair Estates, 9480 Longwoods Rd or 452 Grand Ave East require a security deposit of $125.
• If the account holder has obtained an authorized LEAP letter, the water security deposit requirement is waived.

If you are moving to a property with an existing water service, please contact Entegrus at least 5 days prior to your move-in date to ensure your account has been set up and the water service is active.

New Connection:

• In order to connect a new property to the municipal water system, please follow the following steps:
  • Obtain a water permit from the Municipality of Chatham-Kent
  • Purchase a water meter from the Chatham-Kent Public Works
  • Request a Trench Inspection
  • Once complete, contact Entegrus to install the water meter and transponder. 
  • Be sure to install appropriate back flow preventers and then connect to curb box. 
• For more details regarding a new connection, please visit https://www.chatham-kent.ca/services/water/Pages/Water-Wastewater-Development-Charges.aspx

A bulk water station is a location where commercial business, agricultural operations and the general public can purchase large volumes of water at easily accessible locations. 

To access the bulk water stations, a customer must obtain a bulk water fob. New and replacement bulk water fobs can be purchased at any Municipality of Chatham-Kent service center or the Chatham-Kent PUC Administration Office at 325 Grand Ave East, Chatham.

Bulk water is billed quarterly. 

For more information regarding bulk water visit https://www.chatham-kent.ca/services/water/Pages/Bulk-Water-Stations.aspx 

Water and wastewater rates are available on the City of St. Thomas website (PDF). 

A section of customers in St. Thomas are serviced by the Municipality of Central Elgin. Visit the Municipality of Central Elgin’s website for water rates and related information.

If you are moving to a property with an existing water service, please contact Entegrus at least 5 days prior to your move-in date to ensure your account has been set up and the water service is active.

New Connection:

• Contact the City of St. Thomas customer service to arrange for a new connection. They can be reached via phone at 519-631-1680, press "0", by e-mail at customerservice@stthomas.ca or in person on level two of City Hall, Monday to Friday, 8:30 a.m. to 4:30 p.m.

A bulk water station is a location where commercial business, agricultural operations and the general public can purchase large volumes of water at easily accessible locations. 

The City of St Thomas provides bulk water to registered customers at our station located at 100 Burwell Rd, St. Thomas, ON N5P 3R8. 

For more information, visit https://www.stthomas.ca/city_hall/environmental_services/water_services/bulk_water

The City of St. Thomas has a catastrophic water charge assistance program, for more information visit https://www.stthomas.ca/city_hall/environmental_services/water_services/catastrophic_water_charge_assistance_program

For information regarding Newbury water rates, contact the Village of Newbury at (519) 693-4941.

If you are moving to a property with an existing water service, please contact Entegrus at least 5 days prior to your move-in date to ensure your account has been set up and the water service is active.

New Connection:

• Contact the Village of Newbury at (519) 693-4941 for water meter and touch pad installation.

A code of “MR” represents a “Meter Reading” which was an actual meter read was retrieved and used to calculate your bill. In some cases, we are unable to retrieve a meter read, and your bill will state “CE” representing a “Computer Estimate”. 

There are multiple reasons why we may use a Computer Estimate, examples include:

1. The wire from your meter to the outdoor transponder or touchpad was damaged.
2. Physical access to outdoor water meter touch pad was inaccessible (i.e. locked gate).
3. Technology required to retrieve a meter read is damaged.

If we are unable to retrieve a read, we will estimate your bill using historical averages for that specific time of year.

Please contact our office to determine why a computer estimate was used and how the situation can be resolved prior to your next bill.  You can also submit a water read by clicking here.

All properties are unique and water meters can be located in various places. Usually, the water meter will be in your basement next to the shut off valve inside the home. Water meters could be in a utility room or crawl space, next to a sump pump or close to an exterior wall.

Yes. However, this work must be completed by a licensed plumber. 

If located in Chatham-Kent, please contact Entegrus to schedule an appointment for disconnection appointment, if required. Once work is complete, please contact Entegrus to schedule an appointment for reconnection and to reinstall the transponder. 

If outside of Chatham-Kent, please contact your respective City or Village to schedule an appointment once work is complete to ensure accurate meter readings can continue.