Welcome to Entegrus
How Can We Help You?
- Computer Estimate vs Meter Reading
- Do you have an outage map?
- How and where can I pay my bill?
- How can I sign up for Pre-Authorized Payments?
- View All Most Popular
- Are there any performance targets in the scorecard for the electricity distributors to achieve?
- How can consumers provide feedback about their utility’s scorecard performance?
- How can consumers use the scorecard?
- How will the scorecard data be used?
- View All Scorecard
- Can I pay online?
- Can I set up pre-authorized payment on my credit card?
- Can you explain the different charges on the bill?
- Computer Estimate vs Meter Reading
- View All My Bill
- Can I view my account online?
- Do you require a deposit?
- How and where can I pay my bill?
- How can I sign up for Pre-Authorized Payments?
- View All My Account
- Do you have an outage map?
- How can I conserve energy at home?
- How can I determine how much energy my appliances are using?
- How is Electricity Made?
- View All Electricity
- Computer Estimate vs Meter Reading
- Do you have any water conservation tips?
- I want my water meter moved to a different location. Who do I call to move it?
- I will be away for a long period of time. Is there anything I should contact Entegrus for?
- View All Water
- Do you have an outage map?
- Do you trim trees?
- How can I give feedback?
- How can I report a broken link on your website?
- View All Service
- Are Smart Meters Safe?
- Do you have any water conservation tips?
- Does Entegrus offer energy conservation programs?
- How can I conserve energy at home?
- View All Conservation
- Do you offer Fibre Internet?
- How is Electricity Made?
- What does a yellow band on an Entegrus hydro pole mean?
- What is the difference between an Electricity Retailer and Entegrus?
- View All Other
Select a question
View our Most Popular Questions or Visit our Complete FAQ
You can now opt out of Time-of-Use Pricing
If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020.
If you want to continue paying TOU prices, no action is required. If you would like to learn more about your pricing options, visit the link below.
Our COVID-19 Response
Visit our dedicated webpage that outlines efforts made by Entegrus to support our customers and community during Covid-19.
Here, you can find information on new in-person customer appointment procedures, how to apply for the Covid-19 Electricity Assistance Program (CEAP) and more.
View Your Energy Consumption Online
My Account is your convenient, online energy management service. By registering, you will have access to paperless billing, online forms, past bills and household usage details that tell you when, and how much energy you are using. My Account also lets you see how your usage compares to similar accounts. A one-stop service, see your billing and energy information in one place so you can better manage your account and your usage.
Learn more
Entegrus' 2019 Scorecard
Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.
Visit our Regulatory page to view the 2019 Scorecard for Entegrus.
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