Information Regarding COVID-19

Last update: March 24, 1:00pm

TEMPORARY OFFICE CLOSURE - Effective Monday, March 16, 2020

Attention Customers:

Entegrus has been closely monitoring the Coronavirus (COVID-19) outbreak and continues to observe Health Canada’s recommendations.  Our first priority is the continued safety of our employees and our customers.  Public health officials continue to advise that social distancing is the most effective strategy to prevent the spread of COVID-19.  As such, all Entegrus office locations (320 Queen St. Chatham, 135 Edward St. St. Thomas, and 351 Frances St. Strathroy) will be closed to all outside visitors including customer walk-ins until further notice.

Should you need to contact us, please email customerservice [at] entegrus.com and one of our representatives will be in touch with you as soon as possible.

For outage reporting, please contact 1-866-804-7325 and press option 5.

We appreciate your support and understanding of this decision.

 

Regarding Time of Use Pricing:

Entegrus would like our customers to know that we hear you.

We understand that these are trying times with a great deal of uncertainty. Time of Use prices are regulated by the Ontario Energy Board (OEB) and we would need direction by the Provincial government and the OEB to make any change.

We are working closely with our association and our local MPPs to bring awareness of your concerns and we will keep customers updated as the situation progresses.

UPDATE March 24, 2020:  

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

Click here for frequently asked questions regarding this change.

image showing all hours being charged 10.1 cents per kWh

Click here to download bill insert regarding emergency relief for Time-of-Use pricing (PDF)

 

Payment Flexibility & Assistance

Entegrus is committed to assisting customers during this pandemic:

  • We offer increased payment flexibility to customers experiencing hardship. If you have been impacted by the pandemic and are concerned about paying your bill, please email customerservice [at] entegrus.com, or call us at 1-866-804-7325 to discuss payment options.
  • In addition, effective March 17, 2020, Entegrus will be removing all interest charges on incremental outstanding residential electricity balances until June 17, 2020.
  • Entegrus has also extended the electric residential disconnection moratorium until July 31, 2020. This moratorium was scheduled to expire on April 30, 2020. This decision extends to low-volume, small business customers as well

Assistance Programs

Entegrus offers a number of programs to assist customers with their electricity bill. Click on the programs below to learn more.

 

To Make a Bill Payment:

Please note: To help support community efforts to reduce the spread of Covid-19, we are requesting customers make payments online whenever possible, and to register for My Account to access their account information online.

Online payment options:

  • Register for ‘My Account’ to access all of your account information online
    • Sign up for Pre-authorized payment by budget or due date
    • Register for paperless billing
    • Telephone and online banking through your bank/financial institution
    • Credit Card payment service available through Paymentus - 1-866-418-0576 or this link.

Offline payment options still available: please only use if no other option is available.

  • Bank branch or financial institution instant teller
  • Cheque via mail, please tear away and return the top portion of bill with payment

 

Looking for More?

Select a question