News

Learn what's new at Entegrus and in the communities we serve. See what we are doing to grow and improve our service, and how we are getting involved close to home. Check back for regular updates. 

Customer Satisfaction Surveys

October 27, 2014
In our efforts to strive for great customer satisfaction and continuous improvement, Entegrus wants to hear from you.  As part of this initiative, Entegrus has partnered with a third party agent na.. read more
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Telephone Scam

October 22, 2014
Entegrus has received reports of customers being contacted over the phone by representatives stating to be from Entegrus threatening to shut off power if the customer doesn’t pay a nonexistent over.. read more
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Changes to Customer Information System

October 15, 2014
Please note, effective October 28th, 2014, due to changes made to our customer information system, representatives at Chatham-Kent Municipal Service Centres will no longer have access to.. read more
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Entegrus Delivers Important Message to Local Power Users

October 15, 2014
“There’s a lot on the line” campaign aims to educate consumers on the critical role their local electrical utility plays in delivering power. .. read more
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Ontario Energy Board Issues Framework to Monitor Performance of Local Distribution Companies in the Province

September 25, 2014
Starting in September 2014, Ontario electrical distributors are publicly reporting a Scorecard of performance measures set out by the Ontario Energy Board (OEB)... read more
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Door-to-Door Concerns

July 29, 2014
We have been receiving reports regarding Entegrus employees going door-to-door asking to see customer bills... read more
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Entegrus Relay for Life Garage Sale - Saturday, May 24th

May 23, 2014
Entegrus employees will be hosting a garage sale on Saturday, May 24th from 8:00am until 12:00 noon, in the employee parking lot at 320 Queen Street in Chatham.  Food and drink will also.. read more
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Entegrus Revamps Customers’ Online Experience

May 6, 2014
Entegrus, a local electric distribution company servicing customers in Chatham-Kent, Strathroy-Caradoc, Parkhill, Newbury and Dutton-Dunwich, in an effort to improve customer experience has given i.. read more
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Summer Time-of-Use Pricing and Time Periods in Effect May 1

May 1, 2014
Effective May 1, 2014 the following Time-of-Use pricing and time periods will be in effect:.. read more
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Attractiveness of Entegrus Offer Confirmed by Independent Valuator

April 7, 2014
Entegrus is pleased that the results of an independent valuation by BDR North America Inc., has confirmed that the offer it has made to the Town of Amherstburg for its shares in Essex Power is very.. read more
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