Don't be a victim of phone fraud

Please note: No one from Entegrus is making calls in regards to furnace inspections or upgrades. Never share your personal information, including your account number, unless you are sure of the identity of the person you are speaking to.  

Don’t be a Victim of Phone Fraud

• Ontario’s electricity customers are targets for phone scammers.

• Electricity bill phone scams cost Ontarians over $280,000 annually.

• These scammers tell you they’re from your local utility and use sophisticated software to show the utility’s name on your caller display.

• They threaten to disconnect you if you don’t immediately pay by pre-paid credit card or wire transfer.

• They target you when you’re most vulnerable, especially during holidays or peak business times.


Local Utilities Care About Your Security

• Local utilities NEVER ask you to pay by pre-paid credit card or wire transfers over the phone.

• Local utilities NEVER threaten to disconnect you right away.

• When in doubt, call your utility and ask about their policy. They’re always available to answer your questions.


Protect Yourself

• If someone calls and threatens to disconnect you if you don’t make a payment right away by pre-paid credit card or wire transfer, SAY NO and HANG UP!

• NEVER give your personal or financial information.

• Report the incident to your utility and the Canadian Anti-Fraud Centre at 1-888-495-8501. This agency collects information on fraud and works closely with police to solve these crimes.


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