I just received a disconnection letter. What should I do?
Immediate payment is required. Please pay in person to ensure it is processed in time. You can do this at any Chatham-Kent Municipal Centre, or at the Entegrus Strathroy Branch at 351 Frances St.
Disconnection letters are sent out two weeks after the due date noted on your bill. If you have made a payment, please ensure your payment has been received by contacting Entegrus prior to the disconnection date noted on the letter.