How will the scorecard data be used?
For consumers, the scorecard allows them to assess for themselves the value of the service received from their utilities and learn how well they are performing.
For distributors, the scorecards are a way to track how well they’re performing year over year, and how they compare against other utilities. It will also help distributors better engage with their customers to understand and respond to their customers’ needs and to demonstrate the value that is being delivered.
For the OEB, the scorecard will be used to help monitor an individual electricity distributor’s performance and eventually, to compare performance across the sector.
Evaluations and comparisons are critical to the OEB’s rate-setting process, and can signal whether corrective action is needed. The OEB will monitor the effectiveness of the scorecard as a performance monitoring tool, and work with stakeholders to ensure that it continues to support the Board’s objectives.