Are there any performance targets in the scorecard for the electricity distributors to achieve?
Much of the data that exists in the scorecard is data that the OEB already collects from distributors. For those measures, the OEB established industry and distributor-specific performance targets. These performance targets take into consideration the level of service customers can expect to receive from their distributors at levels the OEB has determined are reasonable. For new measures being implemented, no data yet exists, so no performance targets have been set. The OEB will monitor performance and data until sufficient experience has been gained.
Over time, year-over-year improvements will differentiate the electricity distributor’s performance levels relative to the norm and superior performance levels in the sector. This information can be used by the OEB to ensure performance targets continue to be appropriate and continue to encourage continuous improvement.