Conditions of Service

 

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Conditions of Service

To view our conditions of service, please download the Conditions of Service PDF.

 

Special Charges: 

Customer Administration

Arrears Certificate - $15.00

Statement of Account - $15.00

Easement Letter - $15.00

Returned Cheque Charge (plus bank charges) - $15.00

Account Set up Charge / Change of Occupancy Charge - $30.00

Meter Dispute Charge plus Measurment Canada Fees if meter found correct - $30.00

 

Temporary Service

Temporary Service Fee, Single Phase up to 200A no transformer - $500.00

Temporary Service Fee, Single Phase up to 200A with transformer - $1,000.00

Contact Entegrus Engineering Department for larger temporary services.

 

Customer Callouts

After Hours differential callout for one person plus vehicle - $185.00

Business Hours differential callout for one person plus vehicle - $65.00

 

Second trip to connect new service due to damaged duct - $75.00

 

Customer Isolation Request (when Line Department is required)

During Regular Hours: One per year. -  $0.00

After Hours

Chatham-Kent - $1,000.00

Strathroy Area - $1,400.00

 

Locate Requests

No charge if regular hours and Entegrus Equipment.

Emergency locates only After Hours – no charge (Emergency includes water main breaks, sewer repairs, or anything that constitutes a Public hazard).

Private Property locates per hour, for non-Entegrus owned systems, during Regular Hours, minimum – charge 1 hour (without liability to Entegrus). - $75.00

 

Relocation of Plant at Municipality’s Request

As to the “PUBLIC SERVICE WORKS ON HIGHWAYS ACT”   50% of Labour

Relocation of Plant at Other’s Request     100% Cost

 

New Services    

See Section 2.4 of C.O.S.

Contact Entegrus Engineering Department for connection fees

 

All charges are + HST

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